Questions & Support

Home videotapes are not ideal for preserving memories, because they begin to degrade immediately and can fade away in 10-15 years. Videotaped memories are also difficult to enjoy, with all the rewinding and fast-forwarding to find favorite scenes.

Setting up an old, bulky film projector (if you even have one) is not convenient. It is not easy to watch and share reels of old home movies.

Having your slides and photo prints transferred to DVD is a great way to archive and organize your collection. The slides and prints are converted to digital files, which are easy to share with email and on the web.

When you transfer to DVD, your videos and images are easy to watch and share on your DVD player. DVDs are organized into menus and chapters that make it easy to find favorite scenes.

Bartell's goal is to make the transfer experience convenient and easy for people who don't have much technical expertise, equipment or time to make their own DVDs.

Bartell has partnered with YesVideo, technology creates complete DVDs with "Hollywood-style" features that are ready to be enjoyed.

If you want the complete "no-hassle" experience, then give Bartell Drugs a try. If you require a lot of customization and editing, or just want a simple transfer of raw footage for your own video project, then you might be more satisfied with your own work.

PAL tapes (the most common format in Europe) in VHS, VHS-C, S-VHS and 8mm videotape can be transferred to a DVD in NTSC (United States format). PAL DVDs cannot be created from PAL tapes.

A DVD disc will play in almost all standalone DVD players in use today. If your DVD player was purchased after 2001 and can read DVD-R discs, it is very likely that your DVD player is compatible with DVDs.

No, all videos and images are recorded to archival-quality DVDs.

No, all videos and images are recorded to archival-quality DVDs.

If your Macintosh computer has a DVD-ROM drive and can play regular Hollywood DVDs, it is very likely that the YesDVDs will play on the Macintosh.

Digital Scrapbook will not work on a Mac…but savvy and experienced Mac users can still access movie clips by using third-party Mac applications. These applications convert DVD contents into a file format that can be edited using iMovie or other movie editing software. Click here to download the Mac Guide (PDF).

- DVD chapter menus with choice of DVD theme
- DVD case with chapter picture index
- DVD title, up to 35 characters
- 3 Music Video highlight reels (one minute each)
- Digital Scrapbook PC software, built into the DVD
- 80 JPEG still image files taken from my footage

Yes. For a nominal charge, Bartell Drugs and YesVideo will repair tapes and replace tape cases for tapes that were broken or damaged prior to shipment. Videotape repair services are available only with transfers and cannot be ordered separately.

- Color enhancements
- Reduction in scratches, dust, dirt and lint
- Cleaning, splicing and repair
- DVD chapter menus with choice of DVD theme
- Your choice of background music or original audio
- DVD case with chapter picture index
- DVD title, up to 35 characters
- 3 Music Video highlight reels (one minute each)
- Digital Scrapbook PC software, built into the DVD
- 80 JPEG still image files taken from my footage

- DVD chapter menus with choice of DVD theme
- Slideshow of your images with your choice of background music.
   Each image will appear for about 5 seconds.
- DVD case with chapter picture index
- DVD title, up to 35 characters
- 3 Music Video highlight reels (one minute each)
- Digital Scrapbook PC software, built into the DVD
- 4-megapixel JPEG image files, ready to print or email

Absolutely! The media and reels or containers will be returned with the completed order.

Note: Movie film will be cleaned and spliced onto new 400 ft. reels, supplied by Bartell Drugs. Your original empty reels will be returned.

For video to DVD orders, the service is strictly a transfer service. Footage will not be enhanced.

For film to DVD, slides to DVD and prints to DVD orders, the footage and images will be enhanced, showing more vibrant colors and reduced scratches, dust and lint on the film surface.

No, you may not add your own music to a DVD. DVDs from film, slides and prints include your choice of instrumental background music. Listen to the music samples.

Yes, on Super 8mm we can transfer magnetic audio and on 16 mm film we can transfer only the optical audio from film.

We understand that our customers send us their most treasured memories and we handle each order with very special care.

Each order is assigned a unique bar code, so that it can be easily tracked during every step in processing. Our Online Order Tracking System allows you to follow the progress of your order.

If you have any questions or concerns with your order, our Customer Care team, available by phone and email, is happy to help.

There are about 55 Bartell Drug locations where you can place your order. Find your nearest Bartell Drugs location. You will drop off your materials and pick up your finished order at the Bartell Photo counter.

You must place your order at the Bartell photo counter. To same time, we encourage you to prepare your order online. Customize your order and drop off the printed form with your media at the Bartell photo counter.
Prepare your videotape to DVD transfer order online
Prepare your movie film to DVD transfer order online
Prepare your photo slides to DVD transfer order online

The transfer service takes about 3 weeks.

During the Christmas season and other holidays, we typically experience heavier order volume, which can result in longer service time. If you are ordering a DVD for a Holiday gift, we recommend that you allow extra time.
Service times are estimates and while we try our best to complete the orders in a timely fashion, neither YesVideo nor the Bartell Drugs store can make promises or guarantees regarding service time.

To report issues with ordering at a particular store, contact YesVideo Customer Care at 1-877-817-5375. We will be happy to work with that store, to ensure a more comfortable ordering experience.

Discounts might be given on a case-by-case basis. If you are submitting a very large number of tapes, reels, slides, or photos for transfer to DVD, or if you need to order a large number of DVD copies, contact Customer Care at 1-877-817-5375 or support@yesvideo.com

If you have a wedding video or similar video recorded by a professional, you must obtain their permission for Bartell Drugs and YesVideo to transfer the footage to DVD. Submit a signed copyright waiver form with the order.

Note that orders containing copyrighted materials, not accompanied with a signed copyright waiver form, will be returned unprocessed.

Click here to download and print the copyright waiver form.

No, we will not process copyrighted TV footage.

Yes, but the film will be cleaned, spliced and combined onto new 400 ft. reels supplied by Bartell Drugs. Your empty reels will be returned.

Use this chart to help you calculate your footage:

Yes! You may include a title, up to 35 characters

This is an easy way to share your memories and a DVD copy makes a great gift. It is also a good idea to keep one copy of your video memories in a safe deposit box.

You can order copies after receiving the finished DVD, but it will be priced as a new order. We recommend ordering your extra copies when you place your order.

No, we can only transfer one media type per DVD. For example, slides and tapes cannot be transferred to the same DVD. If you have more than one media type, place each order separately and fill out a separate form for each order.

Yes, different videotape types (i.e. VHS, miniDV) may be combined in the same order. Different movie reel formats (i.e. 8mm, Super 8) may also be combined in the same order, but like reels of like formats must be grouped together in viewing order.

2 hours total will fit on a DVD. Depending on which drop-off store you choose, you can either have one or two tapes on each DVD.

For 8mm or Super 8 reels, 1600 feet of film will fit on one DVD. For 16mm reels, 3200 feet of film will fit on one DVD.

Up to 1,000 slides or prints (not combined) may be transferred onto one DVD.

It is very important that you remove your slides from all carousels, binders, trays and sheets. Receiving slides contained in these items slows down the process and requires extra work and shipping costs for us, so extra charges may apply if these items are submitted.

The best way to prepare your slides is to number them in the preferred viewing order and separate them into bundles of 25-50 slides. Secure each bundle with rubber bands.

There are no hidden charges. Extra charges may apply to the following:

- Your footage or images exceeded the maximum allowed per DVD and had to be separated into multiple orders. - Your videotape required repairs or case replacement. - Your videotape was in a foreign (PAL) format. - Your slides were submitted in carousels, binders, trays or sheets. - You chose original audio from your movie film instead of music.

Label your tapes, reels, slides or photo prints in viewing order. If they are not labeled, they will be processed in random order.

You can access the status of your order using our Online Order Tracking system or by calling 1-877-817-5375. You will need your photo envelope number or order number.

Please allow the labs about a week to receive your order and enter it into the system. If your order is still not showing up, don't worry -- contact our support team and we will try to locate it for you.

Each order is processed separately and given separate attention. Some orders take longer than others and to ensure the highest quality, some need more attention than others. They might not make it into the same shipment back to the store.

Absolutely. Just submit your finished DVD back to the store where you placed your order. We will duplicate the DVD, complete with chapter menus, title and DVD case.

It will cost the same as a new videotape to DVD order. The "Extra DVD copy" price is only good at time of original order.

Definitely contact our Customer Care team by phone or email. If it's a technical or quality issue, we can attempt to reprocess the order to your satisfaction. Unfortunately, we cannot offer refunds.

If you had a problem at the store or photo counter, contact our Customer Care team by phone or email.
Let us know the store location and we will work with them to resolve the issue.

Unprocessed orders may be due to one of these reasons:

- We found possible copyrighted material without permission to process.
- We found illegal or obscene material and cannot process.
- Your media was not an accepted format.
- Your tape needed repair and we need your permission in order to proceed.
- The quality of the tape or film was so poor that we could not process.

The unprocessed order should be accompanied by a note from the technician. If you have any questions about an unprocessed order, please contact our Customer Care team.

Contact our Customer Care team if you need help understanding the pricing of your order. If you feel that you have been charged incorrectly, we are happy to advise and explain, but keep in mind that you may have to work directly with your store to resolve the issue.

Digital Scrapbook is the easiest way to edit your DVD footage on your PC. You can trim video clips, capture still photos from your video and more.

Learn more about Digital Scrapbook.

If you ordered your DVD after June 2007, your DVD most likely includes Digital Scrapbook software.

Insert the DVD disc into the computer's DVD-ROM drive and open My Computer from the Start Menu. Your DVD drive should read Yesvideo. Right-click on Yesvideo and select AutoPlay. A launcher menu should appear. Click on Digital Scrapbook. Digital Scrapbook will launch with the photos or video clips pre-loaded into the Library.

Windows 200/WindowsXP: with a DVD-ROM; Pentum - 500mhz processor; 256 MB Ram;
800x600 screen resolution; Windows Media Encoder 9 series.drive is required.
DVD playback software must also be installed on the PC.

Windows Vista: DVD-ROM; 1Ghz 32-bit (x86) or 64-bit (x64) processor; 512 MB Ram; 20 GB hard drive with at least 15 GB of available space; Support for DirectX 9 graphics and 32 MB of graphics memory; 800x600 screen resolution; Windows Media Encoder 9 series.

 Note: Digital Scrapbook will not work on a Mac, Windows 98 or ME

PCs with DVD-ROM drives are likely to have DVD playback software installed. In case your PC does not have DVD playback software, you can download a trial or purchase one of these playback programs:

Cyberlink PowerDVD
interVideo WinDVD©
Nero Showtime

After you install the playback software, restart the computer and launch Digital Scrapbook again.

Yes! You can use Digital Scrapbook to prepare your video clips to share on YouTube.
Follow these instructions.

Open My Computer and right-click on your DVD drive. Choose Explore. Double-click on the Pictures directory. Your JPEG files should appear in this directory.

While DVDs are durable and long-lasting by nature, proper handling and storage will maximize their longevity:

- Store them away from extreme heat, humid or cold temperatures.
- Only touch them on the edges.
- Keep them in their cases when not in use. This minimizes dust and scratches.
- Store them vertically.