Help Center: Manage Your Account

Help Center > Manage Your Account

You will need a Home Movie and Photo Transfer account to place transfer orders online. Signing up for an account is quick and easy.

To create a Home Movie and Photo Transfer account:

Visit orderbartell.yesvideo.com and click the "Sign In" link at the top of the page, then click the "SIGN UP" button.
Fill in the required information, including your first and last names, email address, and password.

Your password must be at least 8 characters long and contain at least one of each (capital letters, lower letters, digits and special symbol characters like "!@#$%^&").

If you have already created a Home Movie and Photo Transfer account, you can sign in.

Visit orderbartell.yesvideo.com and click the "Sign In" link at the top of the page.
Enter your login email and password, and click the "SIGN IN" button.

If you don't remember your password, click "Forgot your password?" and we will send you an email to reset your password.
If you see the message "You have to confirm your email address before continuing.", check your email for confirmation instructions.

If you have forgotten your account password, you will need to reset it.

On the Sign In page, click the "Forgot your password?" link.
Enter the email address you used to create an account with us and click the "Send Password Reset" button.
You will receive an email within 15 minutes with a link to reset your password.
Click the link in your email and you will be prompted to create a new password. Your new password must be at least 8 characters long and contain at least one of each (capital letters, lower letters, digits and special symbol characters like "!@#$%^&").

To view the history of all of your Home Movie and Photo Transfer orders:

Visit orderbartell.yesvideo.com and click the "Sign In" link at the top of the page.
Hover over your name at the top of the page, and select "My Profile".
Click the "View Order History" button.
To see the details of a specific order, click that particular order. You will be able to see the order details (type of media, estimated price, and shipping/billing information) and the status of your order.