Help Center > Placing an Order

Placing an Order

How do I place an order?

  1. Visit BartellDVD.com and click the Start My Order button in the top right hand corner.
  2. Select the media you would like to preserve.
  3. Complete the order form and proceed to checkout.
  4. Choose either Pick-Up at Bartell Drugs or Mail My Order.
  5. Complete your Shipping and Billing information, and click "Place My Order".
  6. Print your Shipping Documents.
  7. If you selected the Mail My Order option, print your Shipping Documents.
    • Pack your order according to our Shipping Instructions .
    • Drop off your shipment at the shipper of your choice. If you chose the option for a pre-paid UPS shipping label, visit your local UPS drop-off location to drop off your shipment.
  8. If you selected Pick-Up at Bartell Drugs, print your Order Documents .
    • Bring your original media to your local Bartell Drugs Photo.

When do I pay for my order?

You will pay the Estimated Total at checkout, which is calculated from the order details you have provided. If the order we receive is different than the details you provided, you will be charged or credited the difference. This amount will appear on your shipping confirmation email.

If you placed your order with the Pick-Up at Bartell Drugs option, payment will be due at pick-up.

Can I transfer copyrighted footage?

If you have a wedding video or a similar video recorded by a professional, we are able to transfer the footage onto DVD. If you are unsure whether your media contains copyrighted footage, please feel free to send it to us, and we will send it back unprocessed if we cannot complete the transfer.

Once I place my order at BartellDVD.com, what do I do?

  1. Print your Shipping Documents
  2. Follow the Shipping Instructions and pack your order for shipment
  3. Drop off your shipment at the shipper of your choice or at UPS drop-off location (if you selected a pre-paid UPS shipping label)

Do you have any packing tips?

It is important to pack your order properly before sending. Please see our
What can I do to make sure that my order is safe? FAQ.

Can I customize my DVD?

For DVD copies, you can add a title (up to 35 characters) and choose from
14 different themes for your DVD. For film, photo and slide transfers, you can also add
background music .

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