Help Center > Safety & Security

Safety & Security

Over the past 20 years, we have developed best practices to ensure the safety and security of your memories.

  • Dedicated UPS Trucks – We have dedicated UPS trucks delivering orders to our facility.
  • Security Tags – As soon as your package arrives at our production facility, every item is tagged with a unique code so it can be easily tracked at any time.
  • Video Surveillance – Over 170 surveillance cameras have been installed in our facility. Every step of the transfer process is captured on video as an added security measure.
  • Digital Backup – Your memories are securely backed up and saved for 60 days.
  • Online Order Tracking – You can check the status of your order using the
  • Order Tracking Tool .

  • Use a sturdy box to package your order.
  • Include packing material to limit the amount of empty space inside the box.
  • Use packing tape to completely seal your shipping box.
  • Remove old shipping labels and barcodes from the box.
  • Securely affix the UPS label to the outside of your box using a shipping pouch or clear packing tape.
  • For more information, please see our Shipping Instructions .

You can find the closest UPS drop-off location by visiting . Enter your zip code and select a UPS drop-off location nearest you.

If you have any concerns or questions, please contact Customer Service .

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